Customer Service
Service Guarantee
Kelssie Hair insist on the concept of “Excited price, trusted quality”,devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication,improve the quality of products and services. Kelssie Hair provide more professional service, choose Kelssie team,enjoy your shopping time. Join us, share your beauty!Pre-sale Service
1. Honest products description--- We answer all the questions honestly with patience.2. Quick messages reply--- We check emails and messages within 24 hours,answer questions ASAP.3. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.After Sale Service
1. Service guidance--- If you have any problems about the hair, contact us at first time.2. Timely and effective response--- We will try our best to help you solve your problems.3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.4. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you. NOTICE: All the products provided by Kelssie store will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us.After you receive the goods, Kelssie strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully. Kelssie Hair will always focus on customer experience, properly handle service issues during use.