Shipping & Delivery – kelssiehair


Kelssie Hair use DHL/ FedEX to ship orders.

We ship the goods via DHL / FedEx

Normally, we(seller) bear the shipping fee, that means, free shipping for buyer.

And, the following conditions will be borne by the buyer:
1. If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.
2. The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
3. The buyer shall bear the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

Handling Time:
Shipping out within 1-2 days we have received your payment

Delivery Time:
The USA: 3-5 business days. Other Countries: 5-8 business days.

Helpful Hint:
1.Normally, the local shippers deliver packages on workday( Mon. - Fri.).Therefore, to ensure your parcel will be delivered to you safely and punctually, it's better for you to choose an address where you can receive the package on workday as the shipping address. It's best to keep your phone open, because the shipper might contact you via phone.

2.Some shipping services we using should have the customer's signature to be successfully delivered. If we ship the goods to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or your authorized person are at the delivery address.

Affected by Covid-19, there will be some delay on the delivery.

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